Legal

Terms and Conditions

How we work together, in plain English. These terms apply to every project and service we provide, from websites and branding to hosting, email and domains.

Last updated: 21 October 2026

On this page

About these terms Quotes Payments How a website project runs Changes and revisions When hosting starts Your responsibilities Paused and inactive projects Cancellations and refunds Ownership Hosting, email and domains Ending hosting Third-party services Liability Acceptable use Changes to these terms Disputes and governing law

The short version

A 30% deposit books your project and starts the work.
Your website goes live once the account is paid in full.
One round of changes within 14 days of your staging link.
Hosting starts 14 days after we send your staging link.
Once it's paid for, the website and its content are yours.
Hosting has no lock-in: cancel with 30 days' notice.

01About these terms

These terms are between you (the client) and Shawis Pty Ltd T/A Inversit Design Agency, ABN 41 157 680 236 ("Inversit", "we", "us"). They apply when you accept a quote, pay a deposit or invoice, or use any of our services. If your written quote or proposal says something different to these terms, the quote applies for that project.

02Quotes

Every project starts with a written quote that sets out what's included. Quotes are valid for 30 days.
Anything outside the quote, such as extra pages, features or design changes, is quoted separately or charged at our hourly rate of $60 + GST.
All prices are in Australian dollars and exclude GST unless stated otherwise.

03Payments

Deposit: a 30% deposit is required to book your project. We start work once it's paid.
Balance: the remaining balance is invoiced when your website is ready to launch. Your website won't go live, and final files won't be released, until your account is paid in full.
Invoices are due within 14 days unless the invoice says otherwise.
Third-party costs such as premium plugins, licences, stock images, domain registrations and email licences are charged separately at the cost shown on your quote or invoice.
Overdue accounts: if an invoice is more than 14 days overdue, we may pause work and suspend hosting until it's paid. Reasonable costs of recovering unpaid amounts may be added to your account.

04How a website project runs

Deposit and kick-off. You accept the quote and pay the 30% deposit, and we book you in.
Content. You send us your text, images, logo and any logins we need. The build starts once we have everything.
Design and build. We design and build your site on a private staging link. A standard build typically takes 21 business days once we have all your content.
Staging link and feedback. We send you the staging link. You have 14 days to send one consolidated list of changes.
Final changes and balance. We make your changes and invoice the balance.
Launch. Once your account is paid in full, we launch your website.

Timeframes are estimates. Delays in content, feedback or payment will push the launch date out.

05Changes and revisions

Your quote includes one consolidated round of changes, sent within 14 days of receiving your staging link. Please gather all feedback from your team into one list.
Changes should be reasonable refinements of the agreed design. New pages, new features or a change of direction are quoted as extra work.
Further changes after that round, or after launch, are charged at our hourly rate or quoted.

06When hosting starts

Hosting starts 14 days after we send your staging link, whether or not your website has launched. From then on it's billed monthly in advance at the current rate (currently $49.95 + GST per month). Why? Your staging site is already running on our servers with backups, security and monitoring. Starting hosting at this point keeps projects moving and stops sites sitting unfinished and unpaid. If you've chosen to host elsewhere, hosting fees don't apply. Instead, the site is transferred to your host once your account is paid in full.

07Your responsibilities

Send content, feedback, approvals and logins promptly.
Make sure you own, or have permission to use, everything you give us, including text, images, logos and fonts. You're responsible for the accuracy of your content.
Make sure your website meets the laws that apply to your business, such as your own privacy policy, consumer law claims and industry rules.
Keep your logins and passwords secure, and tell us if your contact or billing details change.

08Paused and inactive projects

If we haven't received content, feedback or a reply from you for 60 days, we may close your project.

The deposit is kept, and any hosting fees that have started remain payable.
If you'd like to pick it back up later, we'll quote to restart it based on what's needed at the time.

We'll always try to contact you before closing a project.

09Cancellations and refunds

You can cancel a project at any time by letting us know in writing.
The 30% deposit secures your booking and covers work started, so it's non-refundable once work has begun.
Work completed beyond what the deposit covers is invoiced at our hourly rate, up to the quoted price.
Monthly hosting is billed in advance and isn't refunded for part months.

Nothing in these terms limits your rights under the Australian Consumer Law. If we fail to provide a service with due care and skill, you're entitled to the remedies the law provides.

10Ownership

Once your account is paid in full, you own your website's design and content, and your logo and brand files. There are no lock-in contracts. Until then, they remain ours and aren't launched or handed over.
Your own content (text, photos, data) is always yours.
Some parts of a website are licensed rather than owned, such as WordPress, themes, plugins, fonts and stock images. Premium licences supplied through our hosting may need to be bought separately if you move the site elsewhere.
For branding, you receive full rights to the final approved logo and files. Draft concepts that weren't chosen remain ours.
We may show your project in our portfolio and on social media. Just let us know if you'd rather we didn't.

11Hosting, email and domains

Hosting

Managed WordPress hosting is billed monthly in advance through our customer portal at my.inversit.com.au. It includes backups, uptime monitoring, SSL, security and performance updates, and malware scanning.
We take regular backups and look after them carefully, but we recommend you keep your own copy of important content.
Content changes and new features aren't included in hosting. They're charged at our hourly rate or quoted.

Domains

Domains are registered in your business's name where the registry allows, and renewed yearly at the current rate. We send renewal reminders.
If you choose not to renew, the domain may lapse and become available to others.
Domains we manage use Cloudflare for DNS, for speed and protection.

Business email

We set up Google Workspace or Microsoft 365. User licences are paid to the provider, and their terms apply to your use of the service.

12Ending hosting

You can cancel hosting at any time with 30 days' written notice.
Once your account is paid up, we'll provide a copy of your website and release your domain transfer codes so you can move to another provider. Hands-on migration help is charged at our hourly rate.
If hosting is cancelled or suspended for non-payment, your website and its data may be permanently deleted 30 days later.

13Third-party services

Websites rely on services we don't control, such as Google, Meta, payment gateways, plugin developers, domain registries and email providers. We're not responsible for their outages, price changes or policy changes. We'll help you work through any issues they cause.

14Liability

We do our best work on every project, but we can't guarantee specific results such as search rankings, leads or sales.
To the extent the law allows, we're not liable for indirect or consequential loss, including lost profits, revenue, data or opportunity.
To the extent the law allows, our total liability for any claim is limited to supplying the service again or refunding the fees you paid for the service concerned.

15Acceptable use

You must not use a website, email or hosting account we provide for anything illegal, harmful, misleading or that infringes someone else's rights. We may suspend a service that's being misused, and will contact you first wherever we reasonably can. We treat our clients with respect and ask the same of you. Abusive or threatening behaviour towards our team may lead to services being ended.

16Changes to these terms

We may update these terms from time to time. Projects are covered by the terms in place when you accepted the quote. We'll give hosting clients at least 30 days' notice of any price change.

17Disputes and governing law

If something isn't right, please talk to us first. Most issues are sorted with a phone call. If we can't resolve it together, we both agree to try mediation before going to court. These terms are governed by the laws of New South Wales, Australia.

Questions about these terms?

Call 02 6610 9202 (Monday to Friday, 9:30am to 4:30pm) or email [email protected].